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You can create an account by clicking on the "my account" icon in the top right-hand corner.
Create an account by entering your email address.
Click to indicate whether or not you have a loyalty card (the loyalty number is at the bottom of your till receipt, if you bought it on our website, an email containing your identifiers has been sent to you).
Fill in the fields and create your account If you have any problems, our Customer Service department is available to help you by clicking here: https://www.taokids.com/en/contact

To change your details, log in to your customer account and click on the "my personal details" tab.

Please note that if you want to make any changes to your children's details, please contact Customer Service by clicking here: https://www.taokids.com/en/contact

To find your password, go to the "My account" area of the site, enter your email address and click on "forgot password" to get it.

After registering on the site, your email will allow you to log in to your account. Your password can be found in the welcome email that was sent to you. If you have joined our programme online, your card number can be found in your loyalty area as well as in the email sent to you following sign-up. If you have signed up in store, your number is on the ticket you were given. We can also resend it to you. For that you need to go to the "My account" area of the site, enter your email address and click on "forgot password". You will then receive a new password.

To subscribe to our newsletter, you can enter your email address in the form at the bottom right of our website. When creating your account, you can also specify whether or not you wish to be included in our newsletter. To unsubscribe, simply go to one of our newsletters and click on "unsubscribe" at the bottom.

Create your customer account, then join the loyalty program by clicking on "my mytaocommunity advantages". For more information, click here : https://www.taokids.com/entao-my-community

As you make purchases, your loyalty status evolves, giving you access to even more personalized benefits

• LIKE status as soon as you join the program*
• LOVE status from 3 purchases*
• VIP status from 9 purchases*

* Based on the number of purchases over the last 12 months, with a limit of one purchase per day.
https://www.taokids.com/en/tao-my-community

All the benefits can be found here: https://www.taokids.com/en/tao-my-community

My credit will be fed in different ways :

• 20% of all my purchases from the TAO 0-36 months collections (excluding special offers)
• 5% of all my purchases (new, second-hand sales, brands and promotions, even on babies 0-36 months)
• My second-hand sales ( https://www.taokids.com/tao-newlife )

For more information: https://www.taokids.com/en/tao-my-community

How do I use my credit ?
I can use my credit at any time, with no minimum purchase required, while my loyalty card is valid. My credit is kept for three months after expiration, before disappearing permanently.What's more, the credit can be used in conjunction with other benefits.In the event of returned items, the euros earned on these products will be deducted from my loyalty credit.

How can I check my credit ?
I can consult my credit balance at any time in my personal space

• My credit is valid for the duration of my loyalty membership.
• My welcome voucher is valid for 45 days after issue.
• My anniversary check is valid for 45 days (15 days before and 30 days after the anniversary date).
• For customers with "love" and "VIP" status, the sponsorship voucher is valid for 45 days after issue.

My offers can be used in stores in mainland France, Belgium, Luxembourg, on TAOKIDS.COM, TAOKIDS.BE and on the mytao app.In-store, simply specify the offer to be deducted from your ticket. On the web, simply tick the offer to be used when validating your basket.

To sponsor a friend, you need a valid loyalty account with love or vip status. In your customer area, under "Invite friends", you'll find a sponsorship code to send to your friends.

What are the benefits of sponsorship ?
An 8€ sponsorship cheque is issued within 48 hours of the purchase and membership in the "MY TAO COMMUNITY" program of a sponsored customer who has entered the Sponsor's sponsorship code. The voucher is valid for 45 days.

I've been sponsored, what should I do ?
Thanks to the code you received, you can benefit from an 8€ discount on your next purchase by joining our loyalty program (3€ per year).

Check your online account to make sure you've agreed to receive our emails, and check your spam folder too ;) If not, please contact our customer service advisors : https://www.taokids.com/en/serviceclient

My loyalty card is a dematerialized card you can download from the app to access all your benefits in real time. It is valid in stores in mainland France, Belgium, Luxembourg, on TAOKIDS.COM, TAOKIDS.BE and on the mytao app.My loyalty card is not valid in other stores.

Once registered in your online space, they can only be modified by our shop teams or by our Customer Service by contacting us by clicking here: https://www.taokids.com/en/contact

For all cancellation requests, please contact us here : https://www.taokids.com/en/contact

Throughout the season, until the last day of the sale, we will issue refunds for the current season's items, labels attached, unworn and unwashed.

Do you want to return items from your Mondial Relay order via a Point Relais?
Go to your Point Relais with your product with return label attached, in its original packaging (or at least in a cardboard box or padded envelope) and accompanied by the duly completed return form (click here) (mandatory for a free return). Your refund will be issued within a few days of receipt of your package at our warehouse.

Would you like to return items from your La Poste order via La Poste?
Return the products in their original packaging together with the duly completed return slip to the following address:
DC1 Geodis - Retour Web TAO - Parc des industries Artois-Flandres - 450 rue de Bruxelles 62138 DOUVRIN - FRANCE
You will be responsible for the shipping costs. Your refund will be issued within a few days of receipt of your package at our warehouse.

Purchases/orders paid for in-store are not exchangeable via Mondial Relay or by La Poste. To make a return or an exchange, you must go to a shop.

You have made a return and are waiting for a refund.

If you paid for your order:

• By bank/credit card, the refund will be made directly to the bank account used for the payment, within one week of receipt of your return at the warehouse.
• Via PayPal, the refund will be made directly to the PayPal account used for the payment, within one week of receiving your return at the warehouse.
• In the case of a gift card, the refund will be made directly to the gift card used for the payment, within one week of receipt of your return at the warehouse. Be sure to keep your gift card. In the case of a logo gift card, the refund will be made in the form of a credit note, which will be saved in your TAO account.
• If you have a promo code, please contact Customer Service to create a promo code for the amount of the return by clicking here: https://www.taokids.com/en/contact

No products purchased on websites other than Tape à l'oeil will be accepted as returns. Your returns and refunds must be made via the platform on which you placed the order.

You can see all the prices on https://www.taokids.com/en/livraison

You can find all the details by clicking here: https://www.taokids.com/en/livraison

We deliver all over the world. The price will depend on the country of delivery. You can see the prices at https://www.taokids.com/en/livraison

When you place your order, simply select your nearest shop for delivery. This is free of charge when you spend at least €10. During certain special offers, in-store delivery may be deactivated. To check the status of your order, simply go to your personal space, and then to "Order". As soon as we receive your parcel at the shop, you will be automatically notified by email. Your parcel will remain available for collection in the shop for 10 days.

When you place your order, you just need to select a home delivery. You will receive a tracking number by email, which will allow you to follow the progress of your parcel on the Colissimo website. Please note that once the order has been placed, you will no longer be able to change the delivery address. Check that your address is up to date and complete on your account

Go to the item's page and above it you can click on the "Size Guide" section. You will be able to find the right size for your child at a glance.

We constantly update our collections of fashion forward products so we can keep up with your needs. New products arrive every week in shops and on the website. These specific products remain online for about 4 weeks, unlike the basics which are restocked throughout the season.

At the bottom of your basket, click on: I want to add a gift box to my order, then select your gift box, and you will find a text box where you can leave an accompanying note. We will send the gift to the address indicated.

Once your order has been validated, it will no longer be possible to cancel or modify it. You can return unwanted items to us. To view our returns policy, click here: https://www.taokids.com/en/echange

Various payment methods are available to you. You can pay for your order:

• By bank card (CB, VISA, Mastercard)*
• By PayPal*
• By Tape à l'oeil gift card*
• With a credit note issued in a shop, if it has been saved to your customer account.

*for a minimum order of €1.

We have set up a system that guarantees secure payment. The SSL encryption system protects data from payment methods. To increase data security, we have set up the 3DSecure payment solution so that you will receive a code by text message that you must enter when paying for your order. This code is sent by your own bank. If you have recently changed your telephone number, don't forget to tell your bank.

Your account will be debited as soon as your order is shipped.

If you have obtained a promotional code, you can find it in your customer area. You can use it in shop by entering it at the checkout, or on the website by validating it in your basket.

• In shop for a physical gift card
• For an e-card, visit our website : https://www.taokids.com/en/product/e-carte-cadeau/cartecadeau.html

By clicking on the gift card icon at the bottom of our website, then enter your gift card number and check the balance

In all our TAO shops and on our website.

The e-click service is available in store. You can order online in store with our team (service not available during private sales, sales and Original Days). The products will then be sent to the shop.

The delivery time is the same as for an online order, i.e. 2 to 6 working days

You will pay once the order is received in store. If you change your mind, or if an item is missing, you will only pay for the items you want.

On each product page, you can click on the "Add a review" tab. You can also leave us your feedback via our social networks.

It's very simple! Simply subscribe to the newsletter on our website, and you will receive a sneak preview of all the latest news from Tape à l'oeil: new fashions, our promotions and My TAO Community offers. You can find the latest arrivals at https://www.taokids.com/en/fashion-girl/news.html . We also invite you to follow our Facebook and Instagram accounts to keep bang up to date with our news and latest arrivals. .

Discover all our shops at https://www.taokids.com/en/store-finder

Please apply spontaneously on our HR website https://t-a-o.talentview.io/?source=site_entreprise

Would your child like to be part of Tape à l'oeil's advertising campaigns? Just subscribe to our Facebook or Instagram accounts and when calls for applications go out, just read the instructions! Easy huh 😉 Watch this space and see you soon!

The Casting Team.

You can contact us on our Instagram account @tapealoeil or by email at [email protected]

Unfortunately, we have no promotional items or prizes to send you. The only requests for donations that we consider carefully are those concerning children in vulnerable situations. You will find all the information and contacts on this page: https://www.taokids.com/en/fondation